Please follow these steps in this order before getting in touch with us for technology help, thank you.
Only choose specific sitters/nannies in your location, NOT the Any Nanny/Sitter option or Test Profile
Be sure your location settings are turned OFF
Update app by FULLY deleting it, then re-upload it from your app store to most recent version, then be sure to sync if using MindBody to make requests.
Clear your cache
Close all browser windows / apps
Ensure your operating system is up to date
Ensure you have at least 1GB of spare memory
Turn off your device / laptop / desktop
Turn on your device / laptop / desktop
Ensure you have a Membership that is current i.e. not a future start date (if applicable as a client)
Ensure your internet / wifi is working correctly by searching on Google / Yahoo or Bing for "NannyPod" then clicking through a few pages
Give the app at least 60 seconds to load up most recent appointments, if applicable
We often find that trying the above steps first resolves most issues. Thank you for trying the above first.
Still having trouble? You can make requests 4 Ways. Please click below thank you.
- The NannyPod Team