Please follow these steps in this order before getting in touch with us for technology help, thank you.
- Log out
- Update app by deleting it, then re-upload it from your app store to most recent version
- Clear your cache
- Close all browser windows / apps
- Ensure your operating system is up to date
- Ensure you have at least 1GB of spare memory
- Turn off your device / laptop / desktop
- Turn on your device / laptop / desktop
- Log in
- Ensure you have a Membership that is current i.e. not a future start date (if applicable as a client)
- Ensure your internet / wifi is working correctly by searching on Google / Yahoo or Bing for "NannyPod"
- Give the app at least 60 seconds to load up most recent appointments, if applicable
We often find that trying the above steps first resolves most issues. Thank you for trying the above first.
- The NannyPod Team