FAQs - New NannyPod App Users - Coming 2018!
Please read these quick FAQs carefully & watch the videos, thank you!
*Sitters / Nannies / Night Nurses: Please download the app labeled NannyPod Provider, after you have read the below thank you.
**Families: Please download the app labeled just NannyPod after you have read the below thank you.
- The New App only works on Apple (iPhone 5 or later) at present, others will be added soon. Please ensure your operating system is up to date, and you have spare memory, thank you.
- The New App is completely separate from the previous MindBody platform.
- The New App does not integrate with the previous MindBody platform & app especially with respect to Perkville Reward Points or deduction of hours from any packages of hours you bought in advance/monthly on the MindBody platform.
- The New App does not take account of any appointments made/confirmed on the previous MindBody app/platform, so take care not to duplicate your requests/confirm overlapping appointment requests.
- The New App is only Pay As You Go for BabySitters, Night Nurses & Family Consults. No Matched Nannies can be scheduled on it.
- You will need an Invitation Code to access the New App, so please Register As A Family / Apply As A Sitter first if you are a new Family/Sitter, thank you.
- Existing approved Families/Sitters can get an Invitation Code by emailing us at email@example.com or texting us on 843 819 3840 .
- In the New App you will see Families submit requests, Sitters respond with offers, then Families view the offers and confirm the one they want.
- If you are a Sitter/Nanny/Night Nurse, there is no need to set your availability or unavailability on the New App!
- If you are a Sitter/Nanny/Night Nurse, you can now Clock In and Clock Out on the New App by "Completing the Appointment" in real time!
- If you are a Sitter/Nanny/Night Nurse, your new higher pay is shown on the App, then deposited almost immediately after completing the appointment so there is no need to check it weekly online. View rates here after you have read all of these bullet points and watched the videos below, thank you.
- Make sure you scroll down fully when setting up your profile in the New App. In the Notes to Future Clients section enter your Profile Information like this:
Certifications: e.g. CPR
- If you are a Sitter/Nanny/Night Nurse, feel free to use the previous MindBody platform and MindBody App to review client family information.
- If you are a Matched Nanny, working for a matched family, then you still need to use the previous MindBody Platform as well. See below.
- If you are a Sitter/Nanny/Night Nurse, you will STILL receive requests on the previous MindBody platform, so be sure to keep Availability Accurate online, Confirm Appointments online, Clock In/Clock Out online as you have done previously, thank you.
- Only Registered Nurses (RNs) can be Night Nurses, thank you.
Watch the 2nd Video for Sitters (Respond to Offers)
Watch the 4th Video for Sitters (Set Up Your Profile in the New App)
If you have any questions, please contact: